We all know of Emotional Quotient (EQ), the casual shorthand for emotional intelligence. The term has become ubiquitous and we can find it popping up in as many places from comics to corporate boardrooms. While there are varying thoughts on this, Bradberry and Greaves in their book “Emotional Intelligence 2.0,” defines it as “Emotional intelligence is your ability to recognize and understand emotions in yourself and others, and your ability to use this awareness to manage your behavior and relationships.”
In this ever changing world of connected IT, this become even more significant as we embrace new ideas, connections, business models and personal styles to work, communicate, play and succeed. This interesting article in CIO, “Why Improving Emotional IQs Makes for Better IT Leaders,” focuses on Emotional IQ and dissects it into five components: Empathy, Social Expertness, Influence of Self, Influence on others and Mastery of Purpose. Some of the tips provided here to improve Emotional IQ include getting feedback on self and slowing down decision making process to filter out emotions and focus on ‘data driven decisions’.
According to Adele B. Lynn, founder and owner of The Adele Lynn Leadership Group, “Emotional intelligence is a multiplier effect for both the individual and the business. It can’t replace technical excellence, but it can multiply the business advantage for the company. And, it can multiply the effectiveness for the individual.”
Emotional IQ, besides increasing self-awareness, self-confidence, openness, ability to better face challenges for an individual, benefits the organization by having more motivated, purposeful, creative, emotionally balanced people who can help drive business goals effectively using their superior communication, conflict resolution, and social awareness and leadership skills.